Basic Pistol Certification

Cancellation Policy

FrontLine Academy – Booking, Cancellation & Refund Policy Booking & Payment A 50% deposit is required at the time of booking to reserve a seat in any FrontLine Academy class or training session. The remaining 50% balance is due on the day of training, prior to participation. Cancellations & Rescheduling Cancellations or rescheduling requests must be submitted at least 72 hours before the scheduled training. The 50% deposit is non-refundable for customer-initiated cancellations but may be transferred to another available class or training date when at least 72 hours' notice is provided. Deposits may be transferred one time and must be used within 90 days of the original training date. Cancellations made less than 72 hours before training will result in forfeiture of the deposit. Failure to attend a scheduled class (no-show) will result in forfeiture of the deposit. Refund Policy Deposits are non-refundable except when required by law or when FrontLine Academy cancels a class and the customer chooses not to reschedule. Any remaining balance paid in advance may be refunded if cancellation occurs at least 72 hours before training. No refunds will be issued for customer-initiated cancellations within 72 hours of training or for no-shows, except where required by law. No refunds will be provided once training has begun, except where required by law. Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider. Late Arrivals & Safety Requirements Participants must arrive on time and complete all required liability waivers before training. Late arrivals may be denied participation without a refund if they cannot safely complete the required instruction. All participants must follow instructor directions and established safety procedures. FrontLine Academy reserves the right to remove participants who violate safety requirements. Refund eligibility will be determined in accordance with this policy and applicable law. Class Cancellations by FrontLine Academy If FrontLine Academy cancels or reschedules a class, participants may choose to transfer their payment to another available date or receive a full refund of the amount paid. Acknowledgment By completing a booking and submitting the required deposit, customers acknowledge that they have reviewed and agree to FrontLine Academy's booking, cancellation, and refund policy, subject to applicable law.